Who we are
Radiant Skylights Basildon supplies and installs rooflights and skylights for homes in and around Basildon. This policy explains how we collect and use personal information about people who contact us through this website, by email or on WhatsApp. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Radiant Skylights Basildon is the data controller.
We have no public premises. The best way to reach us about anything in this policy is by email at info@radiantskylightsbasildon.co.uk or on WhatsApp at 07880 284133. Our contact page has the same details.
What we collect and how
The enquiry form
The enquiry form on this site is run by a third-party form provider, which acts as our processor. It passes on what you type into it: your name, email address, phone number, the address or area of the property, and a description of the rooflight or skylight you have in mind. Please do not put sensitive information in the free text box, as we do not need it.
Email and WhatsApp
If you write to us by email or message us on WhatsApp, we receive your name or number, the content of your messages, and any photographs or plans you choose to send. WhatsApp is operated by a third party with its own privacy policy, and we only see what you send to us.
Survey and job records
If you book a free survey or go ahead with work, we also keep the property address, measurements, photographs of the opening, the written quote, any agreed changes, and records of payment and the guarantee.
Why we use your information and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and arranging a free survey | Legitimate interests (answering the people who contact us), and steps taken at your request before a contract |
| Preparing a written quote and carrying out the work | Performance of a contract, or steps before entering one |
| Keeping accounting and tax records | Legal obligation |
| Honouring the guarantee and dealing with complaints | Contract and legitimate interests |
| Sending you anything beyond the above | Your consent, which you can withdraw at any time |
We do not sell your information, and we do not use it for automated decision-making or profiling.
Who we share it with
We share personal information only with the providers we need in order to deliver the service: the form provider, our email and messaging services, and any supplier or fitter who needs your address and contact details to deliver or install your order. These providers act on our instructions or under their own data protection duties. We may also disclose information where the law requires it, for example to Building Control when a notifiable installation is registered.
How long we keep it
- Enquiries that do not lead to a survey or quote: up to 12 months, then deleted.
- Quotes that are not accepted: up to 12 months.
- Records of completed work, including the guarantee: 11 years, which covers the 10-year workmanship guarantee described on our guarantee page plus a margin for claims.
- Accounting records: 6 years from the end of the financial year, as the law requires.
Your rights
Under UK data protection law you have the right to:
- be told how your information is used and ask for a copy of it (access);
- have inaccurate information corrected (rectification);
- ask us to delete your information (erasure), where we have no duty to keep it;
- ask us to restrict how we use it;
- object to uses based on legitimate interests;
- receive your information in a portable format where we use it under a contract or with your consent.
To use any of these rights, email info@radiantskylightsbasildon.co.uk. We will reply within one month. There is no fee unless a request is clearly unfounded or excessive.
Complaints about your data
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk. Our general complaints procedure is separate.
Cookies and changes to this policy
Our cookie policy explains what this site stores in your browser. We may update this policy from time to time, and the current version is always the one on this page. This policy was last updated on 2 October 2026.